Description
Build practical AI skills and drive real business change
Build the skills to spot opportunities, improve how work gets done, and help your team make the most of AI and digital tools.
Key facts
- Level: 3
- Duration: 13 months learning, followed by 2 months assessment
Delivery: Online with supported learning Assessment: End-point assessment Start dates: Bi-Monthly- Qualifications Earned: Level 3 Digital Support Technician, AI -3025: Microsoft Work Smarter with AI, AB -730: Microsoft AI Business Professional.
Who it’s for
You do not need a technical background.
This programme is a good fit if you:
- Want to build confidence with AI and digital tools
- Are keen to improve how things are done
- Work in an operational, customer or support role
- Want to step up and take the lead on change
Have support from your line manager to commit to 3 hours of weekly webinars and 3 hours of in-role developmentWhat you’ll be doing
This is not theory. You’ll learn by doing.
- Identify where AI and digital tools can improve performance
- Support your team to adopt new ways of working
- Use data to make better decisions
- Deliver real improvements in day-to-day processes
- Champion digital change across your area
What you’ll learn
You’ll build practical, in-demand skills you can use straight away:
- AI and digital fundamentals
- Data and insight skills
- Process improvement
- Change and stakeholder management
- Responsible use of AI
- Communication and influencing
Where this could lead
Continue your development with programmes such as:
Not sure if this is right for you?
We’ll help you find the right fit.
